What to look for in a helicopter tours company

What to look for in a helicopter tours company

February 19, 2020 • 4 min read

Looking for a once in a lifetime experience? Then a helicopter tour is exactly what you need!

But before you go ahead and book with just any company, you will want to ensure you are going with the right one!

To get the most out of this exhilarating experience, you need to be certain that you’re flying with the best company possible.

It will be an experience you’ll never forget and one you’ll want to cherish for as long as you can remember.

Of course, you want to have maximum comfort and peace of mind throughout the whole process and the flight itself.

When planning for helicopter flights in Sydney, here’s what you should look for in a company.

Experience

 

How to check for helicopter company experience One of the biggest things you’ll want to consider is a qualified company that has lots of experience.

This way, you can not only trust them, but you will also be completely comfortable knowing you are in safe hands.

To discover a company’s credentials, it is best to look at their website and investigate how long they have been in operation for.

It is also a good idea to look at testimonials and reviews as this will give you a good idea of their track record.

With a multidisciplinary team, a fleet consisting of six helicopters and our very own maintenance facility, you can be sure that with Sydney Helicopters, you’re in good hands.

From flying around Sydney Harbour, to the Blue Mountains, to the beautiful wineries in the Hunter Valley, our 30+ years of experience has allowed us to develop the best service possible!

Communication

When it comes to activities like helicopter tours in Sydney, a good level of communication must be maintained.

As some may be venturing out of their comfort zone, it’s imperative that the company running the tour communicates well, letting the customers know everything is being handled well and going smoothly.

Making everyone feel safe and ensuring they have a comfortable experience is key.

Everything the service entails and what exactly the client is paying for should also be communicated well.

Smooth, transparent operations are an essential part of good customer service – something we always maintain.

This is extremely important in situations such as tours on days of bad weather.

The client should receive a clear message on whether the tour will push through or if it will be rescheduled.

At Sydney Helicopters, our customer’s safety is our priority – meaning if we deem the weather unsafe to fly in, we will reschedule and contact the customer as soon as we can.

Safety

Helicopter flight safety measures

When it comes to helicopter tours, safety should be the number one priority.

You should ensure you are dealing with a company with an audited Safety Management System.  And see to it that the company you select is approved by the Civil Aviation Safety Authority (CASA), a government body that regulates Australian aviation safety.

At Sydney Helicopters, we proudly boast both an audited Safety Management System and CASA approval.

It is also highly recommended you look through their website and find out what safety they guarantee.

This includes looking at procedures and systems they enforce over not just their company, but also their fleet.

A lot of our competitors use third-party maintenance providers so they may not get their helicopters serviced as often.

Due to our Quality Management System, which involves regular in-house maintenance of our own fleet, we are proud of the excellent safety record that we have had since we were established.

Flexibilty

Helicopter company services

A company who supplies more than just helicopter tours is guaranteed to provide great service, especially one that gives back to the community.

In saying that, we’ve engaged in both bushfire support and flood & emergency relief.

We’ve also supplied crew and aircraft for popular film and TV productions, so our services are very versatile.

We offer a range of helicopters as well, ensuring we can meet all of our customer’s needs.

Having a large fleet also allows us to not have to wait between customers, and instead, cater to several tours and services all at once.

From large group transfers to airwork for different sectors, our aircrafts allow us to exceed all expectations.

So, if you’re after a helicopter ride in Sydney, the team at Sydney Helicopters is here to help. We’ve continued to provide great service for over 30 years and will keep doing so in all areas of aviation.

Any enquiries? Feel free to give us a call today on 9637 4455!

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Your private transport option around NSW during these difficult times.

Strict hygiene protocols will be implemented on all flights including PPE.

Sydney Helicopters is continually monitoring the situation regarding COVID-19. Whilst we have ceased short tourism sightseeing flights as a precaution, we are totally committed to providing transport options to regional NSW.

The very nature of helicopter flight is that it involves very small groups and minimal interaction with people. Please don’t hesitate to contact us for a quote.

Our aircraft are clean and kept to the highest standard of cleanliness along with our private heliport facility.

Should you book with us and have to cancel due to contracting COVID-19, we will refund your booking 100%.